System Design Consultation
Not everyday you open a
new store or renovate your existing store, but King Corp does!
Many customers have used King Corp’s consulting services to plan and
implement POS for a new store or renovation project. The bank of
knowledge that King Corp brings to the table can save both time and
money.
Hardware Acquisition
The hardware provided by King
Corp has been selected for its reliability, speed and ease of use.
The equipment is retail hardened and designed to withstand 7-24 uptime.
Purchasing hardware from King Corp ensures that all components are
compatible with each other, as well as compatible with the software.
Ergonomics are considered, as the location of each component is
important from both an operational viewpoint and service aspect.
Our site inspection will detail and recommend the best ergonomics for
the equipment.
A King Corp service plan manages all warranties ensuring that
replacement or loaner equipment is immediately available as down time
must be minimized in the retail environment!
Software Acquisition
The foundation of King Corp’s
POS software is the Microsoft Windows operating system.
The front end utilizes Windows XP Professional. The server utilizes
Windows Server or XP Professional in smaller configurations.
The database is SQL.
Remote access is securely configured to
support all lanes and back office PCs.
Antivirus is selected and installed to give maximum protection.
Application software is the heart of your
business. Blending your current business practices, rules, and
philosophies with the new system requires planning. Interpreting how
the new software reacts to specific practices can take time as becoming
“expert” with the software comes in time with experience. Our 1-866
support team helps bridge the learning time.
Selection of the right POS application is
critical. The more you detail your requirements and the more time you
spend evaluating application software, the closer you will be to the
system you wish and visualize.
Sometimes custom modifications need to be
done to meet specific requirements.
King Corp can provide the specification, submission and testing services
should you need custom software.
System Site Consultation
King Corp can provide a site
inspection to evaluate ergonomics, current network configuration and
electrical supply.
In new installations, King Corp can work and liaise with designers and
trades people to ensure that POS installation specifications are
followed and hardware checkstands are designed for maximum throughput,
aesthetics and ergonomic efficiency.
Rollout Logistics
King Corp has experience
scheduling and designing a rollout logistics plan for multi-store,
multi-lane enterprise configurations.
2 stores or 100 stores - all require a detailed rollout plan to ensure
smooth implementation and installation.
Prep / Installation Services
King Corp provides complete
system preparation, configuration and installation services.
Hardware Setup and Burn-in
All hardware is benched and
configured in the configured network. Operating systems are configured
to specifications. Diagnostics and hardware burn-in are done to
evaluate and spot any weak hardware component.
POS Application
Configuration
The software is loaded and
configured with the site-specific configuration flags.
Touchscreens and keyboards are programmed or keycapped.
Data File Creation /
Conversions
Most existing systems can
provide an export of existing data thus saving days of data entry.
King Corp’s experience and expertise with file conversions help ensure
that a smooth transition from old to new is met. Transferring inventory
count can be tricky and needs to be well planned and well
implemented. New store shelf check and initial order entry is critical
that it be correct and you start off accurate from the get-go.
King Corp’s experience and expertise can help!
Green Light System
All equipment is tested with
the data files. The equipment is given a pre-live run through with the
customer during training to ensure all configuration settings are
configured to specification.
Installation Day... or Night
King Corp offers flexible
installation services. Professional installation is critical for POS.
Plug and go installation leads to downtime and service disruptions.
King Corp’s installation technicians properly route and tie down cables,
fasten and reinforce connectors. It not only looks good, it ensures
reliability and fewer service calls!.
Training Service
King Corp provides complete
software training. Point of Sale systems require a level of expertise to
run efficiently and effectively on a daily basis. Initial and ongoing
training for new staff is critical to keeping the system running
smoothly.
King Corp provides classroom-training sessions to introduce the software
and discuss all the functions and features.
These are in conjunction with the configuration and testing of the
system.
For larger installations King Corp can
provide “Train-the-Trainer” services, where customers want to provide
their own training in house.
Live Day
Support
King Corp is present for live
day support.
Post Configuration /
Training Visits
POS Systems require a period
of adjustment. As you learn more about the system you will require
changes and adjustments to the system. On average 2 to 3½ day visits
over the first 60 days are usually sufficient to tighten down the system
to the store requirements.
System Support
On installation day King
Corp’s support services begin. To keep your investment and system
up-to-date, it is important to maintain both the software and hardware.
King Corp’s Support Services cover all aspects of your system.
Service Plan Coverage
King Corp offers a variety of
service plans that can be tailored to your specific needs.
Service plans are the most efficient and economical way to keep your
system current and maintain the value of your investment.
- 1-800 Help Desk Support
- Full Onsite hardware parts and
labour repair
- Depot hardware exchange
- Preventative maintenance service
- Applications software
version/service pack upgrades
- Applications software
version/service pack upgrade installation labour
- Anti Virus management
- Backup management
- Professional Services
1-866 Help Desk Support
All customers have access
to King Corp’s Emergency Support Help Desk which is available 7 days
a week from 7am –11pm.
Simple questions or complex problems are handled by experienced POS
technicians.
They can diagnose, recommend or repair online most incidents.
Professional Services
King Corp can provide the
following professional services:
- Training - on-site and classroom
- Label / Signage design
- Custom software development
- POS consulting
- Inventory management support
- Custom reporting
- Multi-Store enterprise
management
- Firewall configuration
- Internet service / setup
- Virus troubleshooting
- Data recovery
- System backup management
- Network configuration / setup
- On-site hardware service
- Warranty replacement management
- Internet remote support
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